A real-time display of data from the outage management system shows a single customer outage, identifies that the customer called the after-hours call center, and notes that Benton PUD has assigned a crew to the incident.
Benton Public Utility District (PUD) now has a single, real-time picture of its entire fiberoptic and electric networks available electronically to all staff. That picture includes data stored in a database and integrated from disparate systems, such as SCADA and customer information. Additionally, the Benton PUD database offers version management so multiple users can work simultaneously. The system supports network tracing that enables field crews to see accurate asset information and identify affected customers during an outage.